Almost 3.2 million consumers used the website during the first open for Act , the Department and Human Services announced in its initial weekly “snapshot” report for the current .
“Consumers are coming to , having a smoother experience, and finding they can afford,” said HHS SecretarySylvia Burwell. The platform is used by the federally-facilitated marketplaces and state partnership marketplaces, as well as by some state-based marketplaces.
A total 3,180,777 consumers visited the during the Nov. 1 to Nov. 7, and another 66,051 visited the Spanish-language CuidadoDeSalud.gov site.
were selected by 543,098 consumers, 34% whom were obtaining for the first , with the remaining 66% renewing . A total 1,153,270 applications were submitted, and another 1,142,164 used the “window shopping” feature the site to explore various .
Phone calls to the HHS call center totaled 741,112, with an average wait 4 minutes and 38 seconds for English-speaking consumers. Calls to Spanish-speaking representatives totaled 52.023, with average wait times just 11 seconds.
The 38 states that use the platform are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.